Jordan Cole

Operations Director

Jordan is the firm’s Operations Director and is responsible for ensuring that our people, property, resources, systems, and processes are coordinated to advance the firm’s strategic goals.

He works closely with the other members of the management team, the firm’s Board, and the partnership to ensure the firm has high quality processes and systems that enable and support our people to provide exceptional service to clients.

Jordan is also responsible for the firm’s office management services across Auckland and Wellington, including the secretarial and administration teams, reception, catering and client services, litigation support, and general operational management.

Jordan’s passion is understanding the point at which people, processes, and client service intersect to ensure we remain innovative and at the top of our game. Prior to joining the firm in 2019, he worked for another national law firm where his focus was on business improvement and change management initiatives at a client and firm level.